EARTH EMPRESS CRYSTALS - SHIPPING AND DELIVERIES POLICY
DELIVERY LOCATIONS
Earth Empress Crystals ships its products to all cities in Australia and worldwide. If your delivery is made by Australia Post, you may get items delivered to a PO Box subject to size. This may not apply to other couriers.
PROCESSING YOUR ORDER
An email confirmation will be sent to your email address after placing your order. Please keep this email as proof of your purchase.
We will only provide instructions to our courier as instructed by you. If you choose to have your order left at an address that is not your own, you are solely responsible for any theft, misplacement, damage or destruction.
Standard delivery times will apply between Monday and Friday (unless you have chosen an exempt delivery method).
TRACKING ORDERS
All orders delivered within Australia will have tracking information. If your order has not arrived within the required tracking time supplied, please contact us via email
International orders are sent with Standard Airmail service. This service comes with tracking, and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements, we do not guarantee tracking and will not be responsible for the delivery of orders sent internationally.
DELIVERY TIMES
Standard Orders are usually dispatched within 2-4 business days locally & 3-6 business days for interstate orders
Express Orders are usually dispatched within 1-2 business days locally & 1-3 for interstate orders
Once your order has been dispatched, delivery time will be subject to the delivery service selected by you and depending on location.
PRICES AND PAYMENT
All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.
ORDERS SENT TO AN AUSTRALIAN ADDRESS
Free delivery (Australia wide) for orders over $150.
All other orders are sent at a standard postage as calculated at checkout.
ORDERS SENT OUTSIDE AUSTRALIA
Delivery costs vary depending on the country your parcel is being delivered to and the delivery method chosen by you. We use Standard Postage which includes tracking. If an alternative form of postage is required, please contact customer service to discuss your options.
If an international order is entitled to a GST refund, this will occur after payment and before your order is posted.
You must pay the order amount by credit card or direct deposit at the time of submitting the Order. We accept Visa or Mastercard.
Some parcels sent overseas will be quarantined by customs until an additional fee is paid to customs to release the parcel to you. Please check the applicable custom laws in your jurisdiction before placing your order. We are not liable to pay any fees and are not responsible for the rejection of your parcel by customs or any other government agency or authority for any reason.