RETURN AND REFUND POLICY – EARTH EMPRESS CRYSTALS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return:
your item must be in the same condition that you received it, unused, with tags, and in its original packaging; or
you must have proof your item was defective or damaged upon receipt, or that you received the wrong item.
In each case, you’ll need the receipt or proof of purchase.
To start a return, you can contact us via email to organize.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please provide postage information with the return, including all postage and handling.
You can always contact us regarding questions at our email address.
If you have received an incorrect item by mistake, please provide proof via email. We will not accept any returns of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item, please contact us and request a return within 14 days in accordance with this policy.
Exceptions / non-returnable items
All custom products cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically given a store credit equal to the amount of your original payment within 10 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us via email
Unfortunately, we do not offer refunds on any of our services provided.